The Client

360 Multi-Score Feedback Forms

The Client

Central Coast Local Health District (CCLHD) provides public health services to the communities of Central Coast Council. Located between Sydney and the Hunter Valley the Central Coast is a popular coastal region attracting young families and retirees. The region experiences a higher than average population growth particularly in the Wyong Shire.

The region is served by two acute hospitals – Gosford and Wyong. Gosford Hospital is the principal referral hospital and regional trauma centre for the Central Coast, Wyong Hospital is a major metropolitan hospital while Woy Woy Hospital and Long Jetty Healthcare Centre provide sub-acute care. Additionally there are eight community health centres and other community based services.


The Challenge

In May 2019, CCLHD was looking for further development in H.Prime - for 360 assessments (external forms submissions). The CCLHD wanted to automate:

  • The composition of individual emails to external users (nominees)
  • The cumbersome process of sending nominations requests to (external users)
  • Recording, updating and managing so many Excel sheets
  • Accepting and tracking the nominees, form completion and adding data into sheets
  • Aggregating the score for the candidate as a pdf.

The solution they needed was integration with external users, the automation of bulk emails to candidates and nominees, accessibility from mobile, iPad and laptop devices, a secure database, and a tracking mechanism where they could a permanent goodbye to spreadsheets.


The Solution

JAM Web Services successfully digitised the 360 Multi-score feedback in H.Prime where you can:

  • Automate bulk emails to the candidates in a single click
  • Receive nominations and view the status in a dashboard
  • Automate bulk emails to nominees in a single click
  • Data is recorded in a secure database: Microsoft Azure
  • Accept and track nominee form completion notifications - automate in a system
  • Automatic aggregation of assessment scores

The Outcome

H.Prime 2 simplifies the 360 Multi-score Feedback Assessments for junior doctors, external assessors and hospital administrators. It dramatically reduced the administration workload, provides enhanced tracking and automates email communications. It saved time, cost and improves the effectiveness of hospital administration.
  • "From 2017 the CCLHD Workplace Based Assessment (WBA) candidates have completed all assessments using the H.Prime System. H.Prime is an easy to use and efficient electronic platform that enables the WBA program to ensure that each assessment meets the Australian Medical Council (AMC) guidelines. From initial consultation H.Prime has provided ongoing immediate assistance with any of our concerns and has been able to meet all of our various requests thus tailoring the program to meet our needs. H.Prime has enabled improved efficiency and ensures that we are meeting the AMC requirements. This software program has an easy to use interface and vast versatility, the responsiveness of the support team has been outstanding and is a major benefit of this fantastic program."

    - Nikita Sidhom, WBA Project Officer


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