This Privacy Policy sets out how JAM Web Services (us, our and we) collects, uses, stores holds and discloses personal information and/or sensitive information in our website or product.
We are committed to protecting the privacy of information we collect. Please read our privacy policy carefully to get a clear understanding of what information we collect, how we collect, use, protect or otherwise handle your Personally Identifiable Information (PII) in accordance with our website and software.
This Privacy Policy comprises of two sections including the general-purpose information privacy and software users.
By using our products and services (including our website) or by providing your personal information to us, you agree to the terms of this Privacy Policy.
1. Generally, who do we collect personal and sensitive information from?
We collect personal information and/or sensitive information from a range of individuals. In this policy, we talk to:
1. Generally, how do we protect your personal information and sensitive information?
Your privacy is important to us, and we are committed to dealing with your personal information and sensitive information responsibly, and in accordance with the Privacy Act, the Australian Privacy Principles, and any other applicable privacy and health data protection laws.
We only collect personal information and sensitive information for purposes which are directly related to our services, functions or activities, and only when it is necessary for, or directly related to these purposes.
We will take reasonable steps to ensure that the personal information and sensitive information we hold about you is kept secure, accurate and up to date and is protected from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we, and our third-party service providers, use a number of physical, administrative, personnel and technical measures to protect your personal information and sensitive information.
Personal information and sensitive information are kept in data centres located in Australia.
2. How do we collect personal information?
We may collect information using the following ways:
3. Do we use 'cookies' on our website?
Yes. Cookies are small files that a site or its service provider stores on your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance:
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You can do this through your browser’s security settings (such as in the settings of Internet Explorer or Google Chrome). Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your settings.
If users disable cookies in their browser:
4. Generally, what personal information and sensitive information do we collect and hold?
We generally collect your personal information and/or sensitive information from a variety of sources, including but not limited to forms, website interactions, interaction with, or registration of an account for, our products and services, surveys, emails, telephone and in person. Where you request our General Products or Services or interact with our website, we may collect personal information and/or sensitive information, including but not limited to:
Our Software User section contains more specific information on personal information and sensitive information that we collect and hold as it relates to users of our H.Prime 2 software.
5. To whom do we disclose your personal information and sensitive information?
Generally, we may disclose your personal information and/or sensitive information to:
We may also disclose your personal information to our service providers, such as our cloud service providers (where permitted by applicable law).
We may also disclose your personal information and/or sensitive information to recipients as described in our Software User section.
6. Why do we collect, hold, use and disclose such personal information and sensitive information?
Generally, we collect, hold, use and disclose your personal information and/or sensitive information for the primary purpose for which it was collected and for other purposes which are related to the primary purpose of collection.
These purposes include, but are not limited to, the following:
Our Software User section contains more specific information on how we use and disclose personal information and sensitive information related to H.Prime 2.
7. Overseas recipients
We do not disclose your personal information or sensitive information to overseas recipients. If we need to disclose such information to an entity located outside of Australia, we will obtain your written consent to the disclosure.
8. Do we use your personal information or sensitive information for direct marketing?
If you are a direct user of our software solutions or if you interact with us in the course of our general business activities, we may provide you with information about, and offers for, carefully selected products and services.
JAM Web Services will never use your sensitive information for direct marketing purposes without your consent.
You may opt-out of receiving marketing materials from us by contacting us using the contact details set out at Contact Us.<
9. Accessing or correcting your personal information and sensitive information
You can access the personal information and sensitive information we hold about you by contacting us using the information at Contact Us below.
We will use our best endeavours to respond to your request within 3-5 days of receiving it. Sometimes, we may not be able to provide you with access to all your personal information or sensitive information and, where this is the
case, we will tell you why. We may also need to verify your identity when you request such information.
If you think that any personal information or sensitive information, we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
If you are an individual seeking to access and correct your data, you should in the first instance contact your teaching hospital. Your teaching hospital will usually be the custodian of data and it will be governed by the teaching hospital’s privacy policy.
10. How long do we store information?
Personal information is only retained for as long as it is needed for the purpose for which it was collected or as required. After a reasonable period, we take the necessary steps to de-identify or destroy personal information.
11. Other links and websites
It is important to note that our website may contain links to other websites such as our clients and partners. We are not responsible for the privacy policies and content of those websites. Therefore, we advise you to read the privacy policy of those websites before using them.
1. Software Users Information
This section applies to the personal and/or sensitive information of a teaching hospital (or employee of that teaching hospital) using our software products or services in the course of providing WBA or pre-vocational PGY 1/2/3+ training services to individuals.
By requesting or using any of our software products or services in accordance with the applicable end user terms and conditions (i.e. as a Software User), you consent to our collection, use and disclosure of your personal information and sensitive information in accordance with this Software User section of our Privacy Policy and any other arrangements that apply between us.
For support services, you may be required to provide us with the required personal information or sensitive information. In case, if you cannot provide us with the information, we may not be able to provide you with some or all our products or services (including support services).
We take appropriate measures to safeguard against unauthorised uses and disclosures of personal information and sensitive information. To assist in preventing unauthorised use or disclosure of your personal information and sensitive information you must maintain the confidentiality of any login information and passwords applicable to your use of our software products and services.
2. What personal information and sensitive information do we collect and hold from Software Users?
Where you request and use our software products or services as an employee of the teaching hospital, we may collect your personal information and/or sensitive information, including but not limited to:
We will only collect this information where it has been provided to us by or on behalf of you in accordance with the arrangements that govern your use of our software products and services.
3. How do we collect Software Users' personal information and sensitive information?
We may collect sensitive information, as defined by the Privacy Act, where it is permitted by law to do so, including with an individual's consent or where the collection is required or authorised by law.
Support services may take the form of remote access to H.Prime 2. We may collect or access your personal information and/or sensitive information in the course of providing support services to you.
4. Why do we collect, hold, use and disclose Software Users' personal information and sensitive information?
When you use our software products and services, we may collect, hold, use and disclose your personal information and/or sensitive information for the primary purpose for which it was collected and for other purposes which are related to the primary purpose of collection. These purposes include, but are not limited to the following:
5. De-identified analytics
We do not undertake data analytics on data related to the use of our software products and services. We will not use Junior Doctors’ Data in identified form or your commercially sensitive/confidential data without the appropriate individual consents and authorisations (as required by applicable the Australian laws).
6. Use of Software
In accessing and using H.Prime 2, you must not:
7. Making a complaint
If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information or sensitive information, you can contact us using the details set out below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and will use our best endeavours to respond to your complaint within 3-5 days of receiving it.
8. Implementation
This policy will be reviewed periodically and evaluated annually. Ongoing review and evaluation will take cognisance of changing information within JAM Web Services. The updated version will apply from the date stated at the end of the Privacy Policy. We encourage you to check our website from time to time to ensure that you are aware of our current Privacy Policy.
9. Contact Us
For further information about our Privacy Policy or practices, or to access or correct your personal information or sensitive information, or make a complaint, please contact us.